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LOGISTICS
Nordvik automated 70% of supplier emails without adding headcount
A lean procurement team of four was drowning in 400+ supplier emails a day. Lumari now scans, classifies, and answers routine threads — flagging only the exceptions.
Nordvik Logistics
70%
Emails automated
4.5 hrs
Saved per buyer, daily
0
Headcount added
The inbox was the bottleneck
Nordvik’s coordination team spent 4.5 hours a day on routine supplier email: confirmations, ETAs, document requests. Growth meant more emails — and the only fix on the table was hiring.
Lumari agents now draft and send 70% of that traffic automatically, escalating only the exceptions. Headcount stayed flat while shipment volume grew 22%.